Item Availability and Shipping Times

Goalsetter Direct products are typically in stock and will ship within 2 to 4 business days. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States. You will receive a Shipment Confirmation email from Goalsetter Systems detailing your order and including tracking information.

For additional information pertaining to item availability or shipping times please contact 1-800-362-4625.

How will my goal ship?

Each of our basketball systems must be shipped via a freight trucking company. Typically, our systems will arrive 7-14 business days after leaving the Goalsetter Systems warehouse. Business days are Monday-Friday, excluding federal holidays within the United States. Because of their weight and carton shape, Goalsetter basketball systems can only be shipped via ground freight. Expedited shipping is not available.

• The freight company will contact you by phone to schedule a date and time window for delivery.
• As a rule, there will be a minimum of a four-hour time frame for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.
• The item will be delivered to your designated shipping address. Please be aware that the freight delivery company is not responsible for unloading or carrying your item from the truck.
• Your package is likely to be heavy and large. Therefore, we recommend that you have someone with you to assist you in unloading and carrying your item.
• The total shipping charge does not include removal of cartons or assembly of your basketball system.

Inspect For Damage

Please immediately inspect your cartons for any damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. Note that it is normal for the carton to show some wear. All freight damage must be reported to Goalsetter Shipping Department within 10 days of delivery.

Instructions for handling damage incurred during shipment:

• If the damage appears minimal, accept the shipment, but make a note of the damage on the shipping receipt; sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact the Goalsetter Shipping Department immediately by calling 1-800-362-4625. Please have your order number available when you call.
• If the damage to any carton appears to be extensive, contact the Goalsetter Shipping Department immediately by calling 1-800-362-4625. Please have your order number available when you call.